You may place your order directly on our website or to place your order by phone, call 1 (800) 577-7423. You may also download our Order Form (PDF) and fax it to (707) 584-7248.

ORDER INFORMATION

Backorders: You will be notified at the time you place your order if we are out of stock on any items. Please re-order the out of stock item(s) on a future order.

Credit Terms: Terms for new customers for first time order are Visa, Mastercard, C.O.D. cashiers check or prepaid with cashiers check. Please note we do not process C.O.D. orders totaling over $300.00 for first time order. C.O.D. orders incur a $8.50 fee per C.O.D. tag, in addition to shipping charges. On subsequent orders, you may pay with a company check after you have filled out the Company Check Approval Application and we have approved it. To apply for Net 30 Terms, you must meet the following criteria: 1.) Company must be in business for 1 year. 2.) Checks must be drawn on an established business account. 3.) Total dollar value of orders placed with Good Hope Botanicals must be $500.00 or more. If you meet all the criteria, please submit a signed, completed application and allow 2-4 weeks for processing. If application is approved, we will grant Net 30 Terms (payment due 30 days from date of invoice). Orders will not be shipped if you have an overdue balance. Interest will be charged at 1 1/5% per month on all past due balances. Please note, there is a $20.00 service fee for returned checks.

Credit Application (PDF)

Shipping: Most orders are shipped within 2 business days from the time you placed the order. Unless specified, we will ship your order via FedEx Ground Service. The customer is responsible for paying freight and C.O.D. charges, if applicable, on all orders.

Damaged Merchandise: Before we shipped your order, we made sure all merchandise was in perfect condition. If it arrives to you damaged, please inform the carrier at time of delivery. We cannot file a claim with the carrier unless you have noted the damage on the delivery bill. When you receive your order, please open all boxes and match items received against packing list or invoice we enclose with your shipment. If you open the package and discover a damaged item or discrepancy, please notify us immediately and save all packing material for future inspection by carrier.

Catalog Prices: Prices are listed per pound unless otherwise specified. All catalog pricing is F.O.B. (customer pays freight). Due to market fluctuations and crop shortages, pricing is subject to change without notice.

Bulk Pricing: If you would like to order quantities greater than 25 lbs., please call for a current quote. We give discounts on items of 50 lbs. or more and for items in standard pack quantities (weights vary).

Returns/Credits: A Return Authorization Number is required for all returns. We stand behind our products 100% and will accept any return within 10 days. Returned items must be in original packing. Please note, we cannot accept returned essential oils if the safety seal has been broken on the bottle.

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