To Place Your Order call 1 (800) 577-7423 or download the Order Form (PDF) and fax it to (707) 584-7248.
We are here Monday through Friday from 8:30 a.m. to 5:00 p.m. Pacific Standard Time to take your order.
Minimum order is $50.00. Please note we will not process any order that totals less than $50.00. We are wholesale only, therefore require that all customers have a Resale License and Business License.
ORDER INFORMATION
Backorders: You will be notified at the time you place
your order if we are out of stock on any items. Please re-order the out
of stock item(s) on a future order.
Credit Terms: Terms for new customers for first time
order are Visa, Mastercard, C.O.D. cashiers check or prepaid with cashiers
check. Please note we do not process C.O.D. orders totaling over $300.00
for first time order. C.O.D. orders incur a $8.50 fee per C.O.D. tag,
in addition to shipping charges. On subsequent orders, you may pay with
a company check after you have filled out the Company Check Approval Application
and we have approved it. To apply for Net 30 Terms, you must meet the
following criteria: 1.) Company must be in business for 1 year. 2.) Checks
must be drawn on an established business account. 3.) Total dollar value
of orders placed with Good Hope Botanicals must be $500.00 or more. If
you meet all the criteria, please submit a signed, completed application
and allow 2-4 weeks for processing. If application is approved, we will
grant Net 30 Terms (payment due 30 days from date of invoice). Orders
will not be shipped if you have an overdue balance. Interest will be charged
at 1 1/5% per month on all past due balances. Please note, there is a
$20.00 service fee for returned checks.
Credit
Application (PDF)
Shipping: Most orders are shipped within 2 business days
from the time you placed the order. Unless specified, we will ship your
order via Fedex Ground Service. For orders totaling less than $500.00
customer is responsible for paying freight and C.O.D. charges if applicable.
For orders totaling $500.00 or more at catalog price, we will pay for
standard Fedex Ground Shipping (continental USA only).
Damaged Merchandise: Before we shipped your order, we
made sure all merchandise was in perfect condition. If it arrives to you
damaged, please inform the carrier at time of delivery. We cannot file
a claim with the carrier unless you have noted the damage on the delivery
bill. When you receive your order, please open all boxes and match items
received against packing list or invoice we enclose with your shipment.
If you open the package and discover a damaged item or discrepancy, please
notify us immediately and save all packing material for future inspection
by carrier.
Catalog Prices: Prices are listed per pound unless otherwise
specified. All catalog pricing is F.O.B. (customer pays freight) unless
order is $500.00 or more at catalog price. Due to market fluctuations
and crop shortages, pricing is subject to change without notice.
Bulk Pricing: If you would like to order quantities
greater than 25 lbs., please call for a current quote. We give discounts
on items of 50 lbs. or more and for items in standard pack quantities
(weights vary).
Returns/Credits: A Return Authorization Number is required for
all returns. We stand behind our products 100% and will accept any return
within 10 days. Returned items must be in original packing. Please note,
we cannot accept returned essential oils if the safety seal has been broken
on the bottle.